Elements and Performance Criteria
- Collect and assess information
- Access product and service information in accordance with organisational requirements
- Ensure methods of collecting information are reliable and make efficient use of available time and resources
- Assess information for clarity, accuracy, currency and relevance to intended tasks
- Use interpersonal skills to access relevant information from teams and individuals
- Organise information
- Organise information in a format suitable for analysis, interpretation and dissemination in accordance with organisational requirements
- Use appropriate technology/systems to maintain information in accordance with organisational requirements
- Collate information and materials, and communicate to relevant designated persons
- Identify difficulties organising and accessing information and solve collaboratively with individuals and team members
- Update and store information in accordance with organisational requirements and systems
- Review information needs
- Actively seek feedback on clarity, accuracy and sufficiency of information to ensure relevance of information and system
- Review the contribution of information to decision making and implement appropriate modifications to collection processes
- Identify future information needs and incorporate in modifications to collection processes
- Document future information needs and incorporate in modifications to reporting processes